1. To “BOOK” please click by complete the enquiry/booking form.
   All offers of accommodation are subject to availability and firm bookings cannot be accepted until a 30% non-refundable deposit has been received, (the full amount if your holiday is within 8 weeks). On receipt, we will confirm your booking by email. Your balance payment will be due 8 weeks prior to your arrival. Payments are non-refundable unless we are able to re-let your booking. In which case we will refund any monies you have paid to us, less any difference in the amount we have received from the replacement booking plus a £60 admin fee.
   We strongly recommend taking out HOLIDAY INSURANCE.
2. Reservations commence at 4.00pm on the day of arrival, terminating at 10.00am on the day of departure.
3. NO HEN/STAG PARTIES, or persons in excess of the number agreed at the time of the booking. Breach of this will terminate the contract, without recompense. 
4. NO SMOKING or VAPING is allowed inside the lodge at any time, in accordance with the 2007 smoking ban for enclosed areas. 
5. In the unlikely event that we have to cancel your reservation due to circumstances beyond our control we will provide a full refund of monies paid. No further financial claims will be considered.
6. No liability shall be accepted by us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by us for accident or injury to guests, either within the property or outside.
7. Unfortunately we cannot take any responsibility for any items left at the lodge. If found, it may be possible to make some special arrangements for returning the lost items at your cost. Any perishable/cosmetic products are disposed on checkout day by the housekeeper. 
8. Any keys lost will incur a £25 replacement for each key. We recommend putting the keys in the key safe when you go out for the day.
9. Every endeavour will have been made to make your holiday accommodation comfortable. Please inform us ASAP if you have any concerns so that we will have the opportunity to put this right. Quality checks are carried out regularly.
10. £10 of Electric is provided on arrival. Electricity is provided by meter card which can be purchased on-site. (Full details will be provided in your welcome pack).  A little archaic, but something that is set up by the park owners, that we have no control over to change.
11. To comply with fire regulations/fire risk assessment, No naked flames (candles), bbq’s. Guests own appliances should NOT left plugged in and unattended. No charging of e-bike/scooter batteries or bikes/scooters inside the lodge. Please do not bring own heaters/fans as these will not have been PAT tested. 
12. Please remember towels are Not included in your booking

PRIVACY POLICY 
We would like to retain your contact details to allow us to ‘text’ you should we have future offers regarding “Coombe Valley View” lodge.  Should you NOT wish us to do so, please let us know on the booking form, or alternatively email us at info@coombevalleyview.co.uk